Refund policy

Return & Refund Policy
GQ HEALTH LLC — DRINKWARE & WATER BOTTLES STORE

Company Name: GQ HEALTH LLC
Store Domain: 1ie5qn-67.myshopify.com
Contact Email: MerAngosh6743@outlook.com.ar
Address: 10813 LEAFSHORE LOOP, ORLANDO, FL 32829, USA

1. OVERVIEW & 30-DAY POLICY
At GQ HEALTH LLC, customer satisfaction is our top priority. We specialize in high-quality drinkware,
including glass cups, ceramic mugs, insulated flasks, and daily water bottles. If you are not entirely satisfied
with your purchase, we are here to help.
Our Return & Refund Policy lasts 30 calendar days from the date you receive your item. If 30 days have
passed since delivery, unfortunately, we cannot offer you a refund or exchange.

2. RETURN ELIGIBILITY & CRITERIA
To be eligible for a return, your item must meet the following conditions:
Condition: The item must be unused, unwashed, and in the same condition that you received it.
Packaging: It must be in its original packaging, including all tags, protective foam, lids, straws, and
accessories.
Hygiene Standard: Due to hygiene and safety standards regarding food & drink containers, cups or
flasks showing signs of liquid fill, scent, or personal use cannot be accepted.
Proof of Purchase: A valid receipt or order confirmation email from 1ie5qn-67.myshopify.com is
required.
•
•

•

•

3. DAMAGED, DEFECTIVE, OR BROKEN ITEMS
Given the fragile nature of drinkware (especially glass and ceramic products), items may occasionally suffer
transit damage.
Action Required: Please inspect your order upon reception. If your item arrives broken, defective, or
incorrect, contact us immediately within 48 hours of delivery at MerAngosh6743@outlook.com.ar.
Please include the following in your email:
Your Order Number.
Clear photos or video footage showing the damaged item and original outer packaging.
Once verified, we will dispatch a replacement free of charge or issue a full refund immediately without
requiring you to return the broken pieces.

4. HOW TO INITIATE A RETURN
Contact Us: Email our support team at MerAngosh6743@outlook.com.ar stating your order number,
the item(s) you wish to return, and the reason for the return.
Receive Instructions: If your return is approved, we will send you instructions on how and where to
send your package. Items sent back to us without first requesting a return will not be accepted.
Pack Securely: Pack the product securely with adequate bubble wrap or protective material to prevent
damage during transit.

5. SHIPPING COSTS & NON-RETURNABLE ITEMS
Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning

items (unless the return is due to our error or a defective/damaged item). Shipping costs are non-
refundable.

Tracking: If you are shipping an item over $50, we recommend using a trackable shipping service or
purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Non-Returnable Items: Custom-engraved or personalized mugs/flasks, gift cards, and clearance/final
sale items are not eligible for return.
1.
2.

1.

2.

3.

•

•

•

6. REFUNDS & PROCESSING
Once your return is received and inspected, we will send you an email notifying you that we have received
your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your
original method of payment within 5 to 10 business days (processing times may vary depending on your
bank or credit card provider).

7. CONTACT INFORMATION
If you have any questions concerning our return policy or require assistance, please contact our support
team:
GQ HEALTH LLC
Email: MerAngosh6743@outlook.com.ar
Mailing Address: 10813 LEAFSHORE LOOP, ORLANDO, FL 32829, USA
Website: 1ie5qn-67.myshopify.com